The first question — where did you pay?
In Eden runs two billing systems in parallel, and the right fix depends on which one you used.
- iOS in-app purchase — if you subscribed inside the iPhone app, you paid Apple. Apple holds the payment method, processes the charge, and handles failures. We see only the outcome.
- Web (Stripe) — if you subscribed at ineden.app on a browser, you paid Stripe (our processor). The card and the billing are managed by us.
If you're not sure, open Settings → Subscription. The screen tells you which one is active for your account.
If you're on iOS and the payment failed
Apple sends you an email when a renewal fails. The fix lives in Apple's system, not ours:
- Open Settings on your iPhone (the iOS app, not In Eden).
- Tap your name at the top → Subscriptions → In Eden.
- Tap Manage Payment Methods and update the card on file, or change the default payment method.
- Apple will retry the charge automatically within 24 hours.
If you'd rather force the retry sooner, go back to Settings → Subscriptions → In Eden → and tap Resume (if shown). Your access on our side resumes automatically within minutes of a successful charge.
We can't update your Apple-stored card from our side. That's Apple's design, not a missing feature.
If you're on web (Stripe) and the payment failed
Stripe will email you the failure reason — almost always "insufficient funds," "card expired," or "issuer declined." Then:
- Sign in at ineden.app.
- Settings → Subscription → Payment method.
- Tap Update card and enter the new card details.
- Tap Retry payment.
If you want to switch to a different card or use Apple Pay / Google Pay, the same screen handles that.
Stripe automatically retries failed payments on a smart schedule for 30 days before canceling the subscription. During that window your account stays on its current tier — you don't lose access on day one of a failure.
"Why was I charged twice?"
This is almost always one of three things:
- A trial converted to a paid subscription on the same day a refund cleared. The charges look duplicate but are actually a refund + a fresh charge.
- You subscribed on iOS then again on web. This shouldn't be possible — we detect cross-platform duplicates and prevent the second purchase — but if you suspect it happened, email us and we'll refund the duplicate.
- A pre-auth hold that hasn't cleared yet. Some banks show a pending hold the moment the card is added, which clears within 5 business days without being a real charge.
If after reviewing your bank statement you still see two real charges, support@ineden.app. We refund duplicates same-day, no questions.
"My subscription says canceled but I never canceled"
Two possibilities:
- An iOS subscription was canceled because Apple couldn't charge your card. Apple cancels after a 60-day grace. Update the card and resubscribe.
- A web subscription was canceled because Stripe couldn't charge your card. Stripe cancels after a 30-day grace. Update the card and resubscribe.
Your profile, connections, group memberships, and saved content all stay intact — you just drop back to Free until you resubscribe.
Refunds
- Monthly: no refunds. The price is low enough that we treat each month as already-consumed.
- Annual: 7-day no-questions refund window from the date of charge. Email us within 7 days.
- Founding Member ($499 lifetime): 7-day no-questions refund window.
- Founder extra-group fees: refunded if we reject the group at admin review. Refunded pro-rated if you remove the group within the first billing period.
For all refund requests: support@ineden.app with the email on your account and the rough date of charge. Refunds land back on the original payment method within 5–10 business days.